Can you briefly introduce AECOM and explain how it supports and integrates with the air transport ecosystem?

AECOM is at the forefront of airport infrastructure innovation.  We partner with airports, airlines, and other business partners to design iconic, human-centric terminals and concourses that transform how guests experience air travel. Our goal is to create spaces that elevate the travel experience while supporting the operational and commercial success of our partners. 

What inspired AECOM to become a Platinum Sponsor of FTE Global 2025, and what are your strategic goals for this participation?

Our decision was driven by our commitment to fostering meaningful connections and driving transformative change within the aviation industry. FTE Global provides a unique platform to engage with innovators, exchange insights, and collaborate on solutions that will shape the next generation of air travel. We’re aiming to not only share our expertise but also listen, learn, and strengthen partnerships that advance sustainable, passenger-focused, and technology-enabled airport solutions worldwide.

You are speaking in a conference session at FTE Global focused on ‘Understanding the trends, and factors, that will impact passenger journeys & future expansion strategies of airports and airlines. What can attendees expect from the session, and can you give a preview of the key messages will you share?

I’m really looking forward to exploring how airports and airlines can anticipate the shifting needs of travelers and industry stakeholders while ensuring infrastructure remains resilient, adaptable, and future-ready. Attendees can expect practical insights and forward-looking strategies that combine innovation with real-world implementation:

• Designing for tomorrow’s journey
• Innovation meets infrastructure
• Passenger- and workforce-centric design
• Strategic expansion and refurbishment in an evolving industry
• Integrating technology and experience

In what ways is AECOM approaching airport design and planning to accommodate digital, sustainability and human expectations of new terminals of the future?

• Elevating passenger experience: Designing airports that prioritize seamless navigation, comfort, and efficiency through clear signage, intuitive layouts, and amenities that meet diverse traveler needs.
• Prioritizing efficiency and functionality:  Creating terminals that facilitate effortless passenger flow, streamlined security, and seamless baggage handling, ensuring airports operate at peak performance while enhancing the travel experience.
• Commitment to sustainability: Integrating energy-efficient systems, eco-friendly materials, and innovative green strategies that minimize environmental impact and elevate the overall quality of the built environment.
• Emphasizing flexibility and scalability: Developing visionary designs that can adapt to passenger growth and evolving technologies, ensuring they can effortlessly accommodate increasing passenger volumes and meet the ever-evolving demands of modern travel.
• Embracing technological integration: Seamlessly weaving technologies into every aspect of the travel experience, from streamlined check-in and enhanced security processes to dynamic passenger information systems that keep guests informed and engaged.
• Innovative design solutions: Delivering iconic, high-ROI designs that not only captivate the eye but also elevate terminal functionality, blending stunning aesthetics with practical features to redefine the commercial air travel experience.
• Interdisciplinary collaboration: Leveraging expertise across architecture, engineering, planning, and operations to create integrated, future-ready solutions that exceed technical and safety standards.
• Guest-Centric Features: Prioritizing diverse passenger needs — such as inviting dwell areas, gourmet dining options, and vibrant retail spaces — to elevate the travel experience and significantly enhance guest satisfaction, turning airports into enjoyable destinations.
• Cultural Relevance: Infusing local cultural elements into the terminal design to create a rich, authentic identity that resonates with passengers, transforming their journey into a meaningful experience that reflects the unique spirit of the community.

What key airport projects is AECOM currently working on that you can share details of?
We’re proud to be delivering some of the most ambitious and transformative airport projects around the world. Each project reflects our commitment to enhancing passenger experience, improving operational efficiency, and embedding sustainability into the future of air travel. Our teams are partnering with airports and airlines to design and deliver facilities that are resilient, adaptable, and ready to meet the evolving demands of the aviation industry.

• Boston Logan International Airport (BOS)
  • The revitalization of Terminal E added 320,000 square feet of new gate infrastructure, featuring a distinctive red roof inspired by Boston’s color palette, while integrating advanced operational efficiencies and new ticketing, baggage handling, and U.S. Customs facilities.

• John F. Kennedy International Airport (JFK)
  • AECOM Hunt is partnering in the $4.2 billion redevelopment of Terminal 6 at JFK, which includes a 1.2 million square foot terminal, expanded gate capacity, new amenities, and a commitment to exceeding 30 percent utilization of minority- and women-owned businesses, expected to be completed by 2028.

• Baltimore/Washington International Thurgood Marshall Airport (BWI).
  • Terminal A/B Connector and Baggage Handling System. Here we are contributing to a $332 million upgrade at BWI to enhance passenger experience and operational efficiency, including direct connectivity between Concourses A and B, expanded baggage handling, and more hold room, food, and retail options.

• Seattle-Tacoma International Airport’s (SEA)
  • We’re proud to be modernizing Seattle-Tacoma International Airport’s S Concourse in collaboration with HOK, transforming the 350,000-square-foot space into a more efficient and sustainable facility by reconfiguring concourse areas, redeveloping former inspection spaces for retail and dining, and expanding premium lounges. This project, expected to be completed by 2031, underscores our commitment to enhancing travel experiences and aligns with the Port of Seattle’s sustainability goals.

• Orlando International Airport (MCO)
  • At Orlando International Airport’s Terminal C, we’re providing project and program management services for multiple initiatives, including supporting infrastructure enhancements, wayfinding updates, and landscaping improvements to streamline operations and enhance the guest experience amid extensive expansion efforts.

• Melbourne International Airport (MEL)
  • At MEL, we’re delivering multiple projects including the expansion of Virgin Domestic Arrivals and Reclaim in T3, upgrades to baggage screening, and the redevelopment of the Arrivals Duty-Free retail space.

• San Diego International Airport (SAN)
  • Here we’re delivering comprehensive program, project, and construction management services for NT1, the airport’s largest project, which will feature a new on-airport entrance road for quicker access, as well as bicycle lanes and a pedestrian path connecting to San Diego’s communities, while also reserving space for a future direct link to the region’s public transit network.

• Dallas – Ft. Worth International Airport (DFW)
  • As the leader of the Airfield Management Partners joint venture, we’re providing comprehensive planning, programming, design, procurement, and construction management services for all phases of airside project development, including infrastructure rehabilitation and enhancements for runways, taxiways, utilities, security, signage, support facilities, and airport transit systems.

What are the major trends you are noticing in terms of airport design and planning and how is AECOM influencing those trends?

AECOM’s Aviation teams are setting trends, not following them. By combining innovative design thinking with advanced digital technology, we transform our clients’ most pressing challenges into opportunities for smarter, more resilient, and passenger-focused solutions. Some of the challenges our aviation clients are facing include:

• Navigating complex logistics: Coordinating passenger flow, optimizing security checkpoints, and ensuring reliable baggage handling to keep airports operating efficiently.
• Ensuring regulatory compliance: Meeting rigorous security, safety, and accessibility standards across every phase of design and operation.
• Balancing aesthetics and function: Designing terminals that are both visually inspiring and highly efficient, creating spaces that perform as well as they look.
• Managing scale and scope: Addressing the complexity of large-scale projects through careful planning, collaboration, and coordination across multiple disciplines.
• Overcoming budget/funding constraints: Delivering high-quality and functional designs within budget limitations.
• Future-proofing designs: Embedding flexibility and foresight to accommodate future growth, evolving passenger expectations, and emerging technologies.

The ultimate showcase of innovative solutions for complex challenges is the remarkable (BOS) Boston Logan Terminal E Expansion. As AECOM’s Global Head of Aviation Architecture and Engineering, I am beyond thrilled to share my admiration for the inspirational planning, architecture, engineering, and construction of BOS Terminal E. This incredible project is a true testament to innovation, creativity, and sustainability in aviation infrastructure. Designed with a striking red roof that blends bold aesthetics with functional purpose, the terminal demonstrates how architecture can be both iconic and highly practical.

Led by Terry Rookard and Jonathan Rushmore, a team of highly talented AECOM architects integrated cutting-edge technology with timeless design principles, creating a structure that is both visually striking and highly practical. Walking through Terminal E, you will be inspired by the seamless harmony between form and function. It’s a space that not only meets but exceeds expectations, providing an environment that is calm, comfortable, and efficient. we’re proud to help set that direction, turning ambitious visions into lasting infrastructure that will serve communities and travelers for decades to come.

What do you value most about participating in FTE events, and what are you particularly excited about at this year’s FTE Global?

I value the opportunity to connect with industry leaders and exchange innovative ideas that shape the future of aviation. This year, I’m particularly excited to explore how new technologies and guest-centric design are being applied to create smarter, more seamless airport experiences.

How can attendees best connect and engage with you and your team during the event, and is there a message you’d like to share with them in advance?

We’d love to connect during sessions or ahead of time to discuss the future of airport design. Our team is excited to share insights on creating human-centric, innovative infrastructure that elevates every journey. Let’s collaborate to shape airport experiences that inspire and delight.

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Thomas Amoia joined AECOM in May 2024 as vice president and senior transportation program manager in the New York Metro. Previously serving as the director of major capital projects for the Port Authority of New York and New Jersey, Thomas brings more than 30 years of construction experience on multi-billion-dollar capital programs.

A former program director for Delta Air Lines’ JFK redevelopment, George Guillaume joined AECOM’s New York Metro team in October 2024. He now applies his 20-plus years of aviation industry experience as senior aviation director and program manager serving airports in New York and New Jersey.

Air travel is booming. Global air passenger traffic is expected to double over the next 30 years, reaching about nine billion travelers annually by 2055. This is a pivotal moment to modernize airport infrastructure to meet growing needs and ensure long-term efficiency.  

Growth is complicated — and expensive. Upgrading airports presents major challenges for agencies, developers, airlines and constructors. We understand the complexities of airport modernization and apply our expertise in strategic financing, construction and dedication to the customer experience to create airport terminal designs that are shaping aviation’s future.  

Propelling progress

The Federal Aviation Administration estimates that U.S. airports will need more than $150 billion in infrastructure investments over the next five years. To meet this demand, agencies are turning to public-private partnerships (P3s) as financing models. In a P3, private investors finance, develop and may also operate the project under a long-term lease before returning it to the public agency.

P3 developers navigate financing complexities, revenue development, airline coordination and construction oversight. Developed by JFK Millenium Partners, the new 1.3-million-square-foot, 10-gate Terminal 6 at New York City’s JFK International Airport — where we serve as design-builder — is a prime example of a P3 in action.

JFK Millenium Partners secured private investment that established funding for Terminal 6 in partnership with the Port Authority of New York & New Jersey (PANYNJ), the agency/owner. Initial coordination between the developers and airlines resulted in a tailored design that optimized gate configurations and devised services that meet traveler and operational needs. Early airline commitments and long-term commercial strategies established reliable revenue and financial viability.

AECOM’s portfolio spans the entire PANYNJ network, reimagining terminal experiences across all the agency’s airports. In addition to Terminal 6, we are also currently serving as design-builder for the new JFK Terminal 1. Our aviation team delivered on-site construction management services for Delta Air Line’s Terminal C at LaGuardia Airport (LGA) and provided program and project management support services for LGA’s redevelopment program. We also provided program management for Newark Liberty International Airport’s recently completed Terminal A. And as part of a design-build team, we’ve completed critical airside infrastructure work such as Teterboro Airport’s air traffic control tower. In short, our aviation teams work collaboratively across all phases of development, design and construction to deliver spaces that move people efficiently and with purpose.

Faster, smarter construction

Many developers are turning to alternative delivery methods such as design-build, progressive design-build and construction manager at risk (CMAR) to maximize capital efficiency. Early collaboration, inherent in alternative delivery projects, offers greater control over budget, schedule and risk, resolving issues before construction begins and reducing delays — key advantages for complex operational sites like airports.

Our deep experience with alternative delivery has supported the San Diego County Regional Airport Authority (SDCRAA) since 2005, advancing major capital programs at San Diego International Airport (SAN). Under a PMCM contract, we helped develop procurement strategies, structure contracts and coordinate phased work to maintain operations.

In 2013, through the CMAR model and phased construction, SDCRAA delivered the 526,000-square-foot, 10-gate Terminal West expansion at SAN early and under budget. That same approach now guides the 1.2 million-square-foot, 30-gate Terminal 1 Replacement Program. With 19 gates opening in fall 2025, travelers are already benefiting from improved amenities and a more seamless airport journey — part of SDCRAA’s commitment to improving the travel experience while modernizing critical infrastructure.

From “worst” to first

LaGuardia Airport has undergone a remarkable transformation. Once infamous for outdated terminals, LGA’s $8 billion redevelopment — the first complete rebuild of a U.S. airport in over 25 years — is setting a new standard for efficiency, comfort and innovation. LGA’s Terminal B received UNESCO’s Prix Versailles as the world’s best new terminal in 2021, and since then the airport’s reputation as a world-class travel hub has continued to grow. Skytrax, a leading international airport rating organization, named Terminal B as the world’s best terminal in 2023 and awarded it five stars, a first for a North American airport terminal. And in 2025 Skytrax proclaimed LGA to be North America’s best airport for domestic and short-haul international travel. 

Our team provided program and project management support services for the centerpiece of this 10-year airport program, replacing LGA’s outdated, 50-year-old Central Terminal Building. Our work included overseeing major upgrades to roads, bridges and utilities through the capital infrastructure program and contributing to the runway safety enhancement program, which extended and strengthened key runway sections.

The resulting 1.2 million-square-foot, 35-gate Terminal B — developed with extensive airline input — provides modern amenities and addresses specific operational needs. Outdated systems gave way to technologies like biometric screening to improve the traveler experience. Expanded lounges, larger gate areas, and broadened dining and shopping options prioritized customer comfort. An updated runway layout advanced airline operations and minimized pushback delays.

While working closely with the PANYNJ and its public-private partner LaGuardia Gateway Partners on Terminal B, we also coordinated with the Delta Air Lines team leading the redevelopment of terminals C and D to ensure smooth collaboration where infrastructure and operations intersected.

A talent trifecta

With a long record of expertise, our AECOM team brings unique insights, skills and capabilities to airport redevelopment across the U.S. and around the world.  

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Joe Cannon, AIA, MBA, is a seasoned architect and strategic project leader with 15 years of experience spanning aviation, infrastructure, higher education and commercial sectors. A registered architect in Texas and California, Joe combines deep technical expertise with a business-minded approach to drive innovation, operational excellence and client value across complex aviation modernization projects. From managing airport terminal redevelopments to leading statewide facility assessments and hospitality renovations, Joe’s portfolio reflects a commitment to integrated design, stakeholder collaboration and sustainable growth.

He is an active member of the American Institute of Architects, Construction Management Association of America, Design-Build Institute of America, and the American Association of Airport Executives. With a focus on integrating technological advances into the design and construction of major infrastructure facilities, Joe’s vision for the next generation of airport terminals is rooted in adaptability, efficiency, and service for all users through thoughtful, resilient design.

Tell us about what inspired you to pursue aviation architecture.

My passion for aviation architecture began in childhood. I was fortunate to travel at a young age, and what captivated me the most wasn’t the destination, it was the airport itself. Growing up near Washington D.C., I vividly remember flying out of Dulles and being mesmerized by the sweeping roof of the main terminal. That experience stuck with me. While most kids were filling in the lines of coloring books, I was sketching airport concourses with jet bridges and airplanes included! That’s where my love of airport design started and at that young age realized I wanted to be an architect.

Fast forward to my high school years, I attended Skyline Center in Dallas, the nation’s first magnet high school with a career-prep program in architecture. That experience laid the foundation for my admission to Syracuse University’s School of Architecture, where I earned my Bachelor of Architecture degree. Soon after, I began my professional journey at Jacobs, where my career in aviation architecture took off — starting with designing TSA checkpoints as an architectural intern and later serving as a terminal planning consultant on master plans for airports such as Houston Bush, Baltimore-Washington, and Detroit.

Over time, I shifted from planning to design and construction management at Los Angeles International (LAX) and Seattle-Tacoma International (SEA) airports. I’m fortunate to be in a role where I combine my technical background in airport design with a strategic lens shaped by my MBA. Airports are more than infrastructure — they’re businesses that must attract airlines, serve travelers, and support economic growth. Helping clients succeed both architecturally and operationally is what drives me now.

What excites you about working in airport architecture and design at this moment in time?

We’re at a pivotal moment in American infrastructure. The last major wave of airport construction in the U.S. occurred in the 1960s and ’70s — an era when architects and planners shaped the first generation of jet-age travel. Now, more than 50 years later, we’re being given that opportunity again. The facilities we’re designing now aren’t just for the next five or ten years, they’re going to shape the experience of air travel for the next 30 to 50 years. That kind of generational impact is incredibly exciting.

Most U.S. airports are focused on modernizing their existing facilities, which is an efficient and cost-effective strategy for ownership and operations. What truly really energizes me are the airports and cities that see this moment as more than just a renovation effort. They see it as a chance to reinvent themselves. When civic pride, political will, and long-term strategy align, airports become more than transit hubs — they become expressions of identity, ambition and economic vision.

With my background in both architecture and business, I bring a dual perspective to this work in thinking beyond just form and function — to understand the financial, operational and strategic goals that drive airport development.

How do you feel airport design positively impacts the community?

Airport design has a profound impact on the communities it serves. Airports aren’t just buildings — they’re economic engines. They enable supply chains, attract investment, support tourism and generate jobs. As an airport grows, so does the region around it.

Thoughtful design plays a key role in that growth. When we design airport spaces, we’re shaping a product — one that needs to appeal to passengers, airlines and businesses alike. If we get it right, the results are powerful: increased demand, more air service, stronger business partnerships, and greater economic vitality.

What excites me most is seeing how that impact ripples outward — through local job creation, opportunities for small and minority-owned businesses in airport concessions, and greater regional connectivity. If we create a space that passengers love and airlines view as a strategic opportunity, we’re helping that airport grow its market share — and, in turn, helping the community thrive. That’s the kind of meaningful work that makes airport design so rewarding.

Share a piece of career advice.

Be curious — and don’t limit yourself to your current role or business line. Especially early in your career, it’s easy to get tunnel vision and focus only on what’s directly in front of you. But some of the most valuable growth comes from stepping outside your lane.

Take the initiative to connect with leaders in other business groups. Most are more than willing to share insights into their career paths and highlight opportunities within their teams. AECOM is a global company with an incredible range of disciplines — if you’re open to exploring those intersections, you might find yourself working on projects or in places you never expected. Curiosity and cross-collaboration can take your career further than you imagined.

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The aviation sector stands at the forefront of one of the biggest challenges — how to grow and evolve while reducing its environmental impact. For airport operators, that means grappling with growing passenger demands, aging infrastructure, and an increasingly complex web of energy, carbon and resiliency targets.

Our team has been partnering with the Maryland Aviation Administration (MAA) to create a comprehensive decarbonization roadmap for two of its airports: Baltimore/Washington International (BWI) Thurgood Marshall Airport and Martin State Airport. This roadmap supports both MAA’s priorities: to achieve compliance with state and federal climate legislation while preparing their infrastructure for future passenger and airline growth.

Our challenge was to help MAA to meet ambitious climate targets, including Maryland’s Climate Solutions Now Act goals of a 60 percent greenhouse gas (GHG) reduction by 2031 and net zero by 2045; while simultaneously accommodating terminal growth and enhancing system resilience.

Tools that visualize action

Our aim was to help MAA make sense of a very complex picture. To do that, we created several in-house energy and emissions modeling tools, including:

• Central energy plant analysis tool (CEPA), which allows us to rapidly simulate various plant configurations and identify cost-effective, lower-carbon solutions that align with future electrification goals.
• Microgrid modeling tools, which allow us to model the performance of on-site solar power, battery storage, diesel backup generation, and their ability to collectively maintain critical operations during grid outages. Beyond resilience, we explored how a microgrid could also reduce energy costs by selling power back to the utility when it’s economically viable.
• Digital twin technology, which shows exactly where new energy systems (solar PV arrays, battery storage, future electrified central plants) are located. This not only helps with internal communication and stakeholder buy-in but also serves as a planning tool that ties infrastructure improvements directly to capital investment decisions.

Metrics that inform decisions

Metrics are the backbone of any credible roadmap, and for MAA, we focused on three primary dimensions: 1) energy use, 2) GHG emissions, and 3) cost.

One of the most important strategies we had to deploy was the transition away from fossil fuels by electrifying legacy natural gas systems. This helped shift emissions from Scope 1 (on-site combustion) to Scope 2 (purchased electricity). At the same time, we modeled future electricity market scenarios in the PJM grid (which includes Maryland), where electricity prices are forecast to rise by as much as 30 percent. This dual focus allowed us to balance emissions reduction with cost resilience.

We also provided clarity on Scope 3 emissions, particularly those from airline operations, providing strategies for how MAA can influence reductions through collaboration with carriers, sustainable aviation fuel adoption, and more efficient airfield and gate operations.

Timelines that anchor implementation

We mapped each target to specific, timed actions and bundled them into short-, medium-, and long-term initiatives that integrated with MAA’s existing capital improvement plans. In effect, we transformed decarbonization from ambition into an embedded part of their growth strategy.

We helped MAA identify which projects they should advance now (e.g. electrifying existing systems, installing solar and storage) and which could be phased in later, ensuring each investment was justified not only environmentally, but financially and operationally.

Through a clear, actionable framework, we helped MAA move from planning to progress, with every decarbonization initiative supporting both their sustainability goals and long-term operational success.

For more information about our portfolio decarbonization and climate resilience services visit: Portfolio Decarbonization and Climate Resilience

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Katerina has 20 years of experience in large-scale architectural and engineering projects worldwide. She specializes in terminal design, project coordination, and sustainable building solutions. Her expertise spans airports, mixed-use developments, hotels, offices and industrial facilities. She has led designs for major aviation projects, ensuring efficiency, passenger experience and sustainability. Katerina’s multidisciplinary background allows her to integrate architectural innovation with engineering excellence in complex infrastructure developments.

Tell us a bit about yourself – your role and career journey.

I’m an architect with 20 years of experience in architectural design. Originally from Greece, I began my career working in small architectural studios there before moving to Madrid, where my professional journey truly took shape.

Before joining AECOM, I worked in the hospitality and industrial sectors, but my passion for aviation design began when I joined the company 10 years ago. Since then, I’ve focused on airport projects worldwide, serving as a lead architect and design manager. What I love most about aviation design is that it’s an ongoing learning experience — every project is unique, requiring new and innovative solutions.

I lead the design of terminal buildings, ancillary airport structures such as control towers and support facilities and coordinate various aspects of airport planning and design. I also take on the role of terminal planner for several projects, ensuring seamless integration between architectural design and operational functionality.

Can you share an example of one of your favorite aviation terminal design projects.  What was special about it and why? 

One of my favorite aviation projects is Terminal 4 at Kuwait International Airport, where I served as Design Manager, working closely with the client (the contractor) and the Civil Aviation Authority of Kuwait (DGCA). This was my second aviation project, building on my experience from Rome Fiumicino Airport. It was especially rewarding to apply my knowledge while also mentoring others, just as my colleagues once guided me.

What made this project remarkable was its fast-tracked delivery — completed in just 15 months — through close collaboration with our client. Our team prioritized efficient solutions aligned with production and procurement schedules, always anticipating site needs to ensure versatility and long-term effectiveness. Despite the rapid pace, we maintained high design quality, creating welcoming interiors and striking exteriors inspired by local patterns and symbols.

How do you combine sustainability and digital in your designs to elevate the passenger experience?

Sustainability and digital innovation go hand in hand in our aviation architecture designs. We collaborate closely with MEP and sustainability teams to integrate smart technologies like intelligent lighting and climate control systems, reducing the carbon footprint while creating comfortable environments that adapt to passenger needs. We also prioritize the use of eco-friendly materials, balancing environmental responsibility with aesthetics that enhance the terminal experience. High-quality insulation plays a crucial role in reducing energy consumption, maintaining stable indoor temperatures, and improving overall comfort.

We also leverage Building Information Modeling (BIM) to create digital twins of our terminal designs. This allows for early-stage simulations, optimizing passenger flow, operational efficiency and spatial functionality. These models continue to be valuable throughout the construction and operational phases, assisting contractors and supporting our clients with long-term facility management.

What are some of the trends in terminal design that you’re excited to explore or implement in your work?

One of the most important trends we factor into our terminal designs is flexibility. By creating adaptable environments, we support operators and contractors to optimize space and reduce costs. For example, we analyze peak times for international and domestic passengers and design shared-use spaces that can shift functions as needed. This is particularly valuable for seasonal airports, where certain areas can serve aviation needs during peak periods and be repurposed for landside functions — such as cultural or retail spaces — during off-peak times. This ensures terminals remain active and efficient year-round.

Energy efficiency is another key focus of our designs. By implementing smart climate control systems, we can deactivate HVAC systems in underutilized spaces, significantly reducing energy consumption without compromising passenger comfort.

Integration of touchless technologies throughout the terminal, from check-in and security to boarding is also now really important. The demand for contactless solutions grew significantly over the past few years, not only to enhance the passenger experience but also to address health and safety concerns while creating a seamless travel experience. These innovations not only enhance safety but also contribute to a more modern and efficient airport environment.

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Jonathan Rushmore is Vice President & Principal Architect with over two decades’ worth of experience in transportation architecture, with a focus on transit and aviation projects. His expertise lies in managing design teams, solving complex design challenges, and driving innovation and sustainability in project delivery. Jonathan’s work is characterized by ensuring timely, effective project completion and a deep commitment to enhancing passenger experiences.

Tell us a bit about yourself – your role and career journey. 

My career has focused on transportation architecture, primarily on transit and aviation projects in the United States. Throughout my 20+ years career, I’ve had the opportunity to contribute meaningfully to several high-profile and impactful projects in the sector, taking on roles that span design, technical and project management, and emphasize the adoption of technology, design and delivery innovation.

I’m currently Vice President at AECOM where I delve into architectural design, complex project delivery and transportation terminal planning. I have had the privilege of leading design teams in tackling complex design challenges across a diverse array of transportation architecture projects, including Boston Logan Terminal E Modernization, BWI Air Tower and FAA Facility and Tampa Airside A & E Expansion. I’ve been fortunate to be supported by mentors that have led to my success, and I try to propagate that culture to those around me. In addition to managing and mentoring really talented and dedicated teams, I’m always concentrating on ensuring that our solutions are both innovative and sustainable for our clients. This blend of teamwork and deep sector expertise has equipped me to drive excellence in every project we undertake.

How do you approach designing airport terminals that elevate the passenger experience to new heights?

A key element in designing an effective airport terminal is understanding the diverse needs of different passenger types. For example, frequent business travelers who know exactly where they’re going, large families traveling together, others who need consideration with mobility or reading signage — all require a terminal that accommodates their specific requirements. Our aim is to ensure that all passenger types feel that the terminal has a path designed specifically for them. To achieve this, we utilize data evaluation, simulations, insights from our People + Places advisory practice and imaginative design to intimately understand the passenger experience.

As an architect, seeing how different passengers engage with the terminal space we have designed is incredibly rewarding. Extended post occupancy observations provide reinforcement to design decisions and lessons learned. Feedback from passengers provides valuable qualitative data and insights into how the space and architecture impact their journey, allowing us to continuously improve our designs and further enhance the passenger experience.

What role does technology play in the design and development of modern aviation terminals, and how do you integrate these technologies into your projects?

Technology plays an immense role in designing and developing today’s aviation terminals. These projects are heavily driven by data and metrics, such as passenger numbers, flight schedules, and processing speeds individual processing front of house and back of house elements, including at TSA checkpoints, Customs and Border Protection (CBP), and baggage systems. This quantitative information constitutes the basis for determining the size and layout of programmatic spaces which we then design, simulate and future proof.

We have successfully leveraged virtual reality (VR) to help our clients, stakeholders and occupiers visualize concepts, ensuring team buy-in and addressing questions about the look, feel and functionality of the design. We go beyond 3D modeling, which is essential for maintaining operational capacity during construction. And we use phasing and time-based modeling and collaborate closely with construction managers and builders to align with our client’s standard operating procedures, ensuring uninterrupted project delivery. Mandating that all our trade partners design in a 3D environment ensures comprehensive coordination from design through construction, expediting multi-discipline shop drawing reviews.

Upon project completion, we deliver federated design and construction twins that provide valuable information for asset management and operations. As we hand the project over to our clients post construction, the federated design and construction twins contain information that accommodate asset management and operations and can be adopted into the client’s facility management system, ensuring long-term operational efficiency and sustainability.

Talk to us about a project that has impacted or been a major highlight of your career. How is it solving the challenges and issues our clients and communities are facing today?

All the projects and the professionals I have learned from and collaborated with have impacted my career; from helping solve project challenges, fostering team collaboration, design solutions or delivery.

The modernization and expansion of Terminal E at Boston Logan International Airport is a great example of how we’re able to embed digital and technology driven solutions. This project involved the design, fabrication, and construction delivery of complex three-dimensional spline building geometry and envelope in a multi-package fast track, managing complicated construction and phasing over and around active airport facilities without reducing operational capacity or safety for our clients, airlines or passengers.

Due to Terminal E’s fast-track construction and multiple bid package delivery, the architecture design had to accommodate steel and framing that were already in production or under construction. This required foresight, planning for out-of-tolerance work, live-monitored as-builts to confirm real-time existing conditions, and a flexible design process. Collaboration with the builder was essential to understand and adapt to changes, ensuring that any changes could be accommodated within the project boundaries. With the client, builder and consultants, we successfully delivered a world-class terminal on an accelerated schedule and compressed site. We developed processes and workflows for this project that will inform our design and delivery on all of our projects.

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AECOM is a Gold Sponsor of FTE APEX Asia Expo 2024. What are your main hopes and objectives for the event?

I’m incredibly excited to participate in FTE Asia. My main hopes and objectives for the event are to connect with visionary thinkers and share insights that can drive the aviation industry forward. FTE Asia is vital for fostering collaboration, sparking innovative ideas, and cultivating meaningful connections with fellow innovators who share our passion and vision. Engaging in these conversations will not only inspire us but also strengthen our collective commitment to shaping the future of aviation.

You are speaking in the Premium Conference at FTE APEX Asia Expo, with the APAC unveiling of the ‘FTE Airport Design & Development Think Tank’. What key messages will you share about the work undertaken by the Think Tank?

The Airport Design & Development Think Tank has launched an inspiring conversation with leading figures in the aviation industry as we delve into the exciting challenges and bold visions that are redefining the future of airport design and development.  Some of the areas the Think Tank will explore include:

• Elevating passenger experience: Creating seamless, intuitive spaces that cater to diverse traveler needs through clear layouts and engaging amenities.

• Prioritizing efficiency and functionality: Airports are dynamic hubs requiring peak performance, and AECOM’s architects and engineers design terminals to optimize passenger flow, streamline security, and ensure seamless baggage handling, elevating the air travel experience.

• Commitment to sustainability: Integrating eco-friendly systems and materials to reduce environmental impact while enhancing design quality.

• Emphasizing flexibility and scalability: Ensuring designs can adapt to passenger growth and evolving technologies.

• Embracing technological integration: Incorporating advanced systems to improve efficiency and engagement across the travel journey.

• Innovative design solutions: AECOM’s designers create iconic, high-ROI designs that blend captivating aesthetics with practical functionality, redefining terminal efficiency and elevating the air travel experience.

• Passenger-centric features: By prioritizing diverse passenger needs, including inviting dwell areas, gourmet dining, and vibrant retail spaces, we elevate airports into enjoyable destinations that enhance traveler satisfaction.

• Cultural identity: Embedding local elements to enrich the passenger experience with authentic, meaningful connections.

Collaboration across disciplines remains central to delivering innovative, future-ready airport solutions.

In what ways is AECOM prioritizing digital integration, sustainability, and human-centered design in airport planning and design for the terminals of the future?

Our approach to terminal planning, design, and delivery is anchored by three dynamic pillars: cutting-edge digital integration, innovative sustainability practices, and a focus on human-centric design that puts the traveler at the heart of every decision.

• Digital integration: We leverage advanced technologies to enhance operational efficiency, safety, security, and passenger experience. This includes smart systems for check-in, security, and baggage handling.

• Sustainability: Our designs utilize eco-friendly materials and energy-efficient systems, emphasizing sustainable practices like rainwater harvesting, solar energy, and green building certifications to minimize environmental impact and set a standard for future airport operations.

• Human-centric design: Our goal is to design spaces that enhance the passenger experience through intuitive layouts for easy navigation, comfortable waiting areas, and diverse amenities, while incorporating stakeholder input and user research to meet travelers’ expectations and preferences.

These key messages highlight our commitment to prioritizing digital integration, sustainability, and human-centered design in airport planning and design for the terminals of the future.

How important is the Asia-Pacific region for AECOM? Are there any current or upcoming airport projects in the region that you would like to highlight?

The Asia-Pacific region is a vital market for AECOM, reflecting our extensive expertise and strong presence in the area. From Changi Airport to Melbourne Airport, we are actively delivering impactful projects. In Melbourne, our work includes expanding Virgin Domestic Arrivals and Reclaim in T3, upgrading baggage screening systems, and redeveloping the Arrivals Duty-Free retail space, showcasing our commitment to enhancing airport functionality and the passenger experience in this dynamic region.

Finally, how much are you looking forward to participating in FTE APEX Asia Expo? And how important are events such as this in terms of sharing experiences and networking with like-minded innovators?

I’m incredibly excited to participate in FTE Asia. This event presents a unique opportunity to connect with visionary thinkers and share insights that can drive the aviation industry forward. Events like FTE Asia are vital for fostering collaboration, sparking innovative ideas, and cultivating meaningful connections with fellow innovators who share our passion and vision. Engaging in these conversations not only inspires us but also strengthens our collective commitment to shaping the future of aviation.

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What has been your favourite aviation project to work on, and why is it a standout?

The T2 Satellite Expansion project at Melbourne Airport would have to be one of the stand-out projects for me. It was one of the first aviation projects I led at AECOM, and although the pandemic has halted the project, it is still a significant project in terms of what we achieved with the design.

It was an exceptionally challenging project because we were designing a significant expansion, about 38,000 square meters in the middle of the operational airfield. We also had the complexities of ensuring passenger and infrastructure connectivity between two highly utilised areas of the international terminal was maintained and considered in the design. Balancing the development of the design with the challenges of staging and delivery, in addition to the operational demands with uncompromised project quality, made this a uniquely challenging and rewarding project to be involved in.

I particularly enjoyed the opportunity to work with a diverse range of stakeholders and a highly engaged client group across many parts of the airport business. This was very rewarding and largely the catalyst for my journey towards my current role, where I get to engage and collaborate with a diverse range of clients across the sector.

What excites you most about the future of aviation, particularly in terminal design and innovation?

We have seen a real uptick in the aviation sector in terms of future technologies. I believe that the sector as a whole is a driving force in technology development and innovation, whether it be with security, biometrics, or the implementation of digital tools.

We have seen the power of using big data in our own projects. Leveraging data and analytics to guide decision making has driven significant design efficiencies and reductions in operational and embodied carbon, which is a key focus for the industry.

As designers, the implementation of digital tools has allowed us to push the boundaries of design in a number of ways. We’ve been able to improve the passenger and user experience by implementing new technologies and integrating those new technologies into existing airport environments. A great example for me is computational and parametric design. Our Australia and New Zealand structures team recently fully integrated parametric scripting and geometry analysis into our design delivery process for the Hong Kong International Airport third runway concourse. By using computational and parametric design, our team maximised the internal terminal spaces to enhance the customer experience through retail and commercial offerings and created open spaces adaptable to passenger needs.

As part of the global AECOM team delivering the project, implementing these digital design tools allowed significant rationalisation of the 74,000+ structural connections and implemented a novel workflow that integrated the connection design process with the shop detailing and fabrication. This streamlined the structural design, reduced materials and overall embodied carbon, and enhanced construction efficiency.

What key challenges do you foresee in the next generation of airport terminals, and how do you approach solving them?

One of the biggest challenges I think we’ll see in the next generation of terminals in Australia is the shift away from segregated international and domestic arrangements towards the integration of operations.

As seen with the new Western Sydney Airport, many major Australian airports are now considering integrating international and domestic operations within a single, co-located terminal.

Adapting the traditional, separated processes for these operations calls for designing flexible, agile terminal spaces that seamlessly integrate both, ensuring efficiency without compromising the passenger experience.

The challenge for us as designers is to enable this shift, and safeguard for the change in operations, technology and regulations that will come with co-location as the regulatory landscape changes. This thinking needs to extend beyond maximising column grids and finding the balance between structural depth, construction cost and large-span, column-free spaces within the terminal volume. It must consider how infrastructure, plant and services can be better planned and designed to prevent creating “hard constraints” to future adaptation of these spaces.

What gets you out of bed in the morning when it comes to leading projects in the aviation sector?

I’ve been lucky to have had the opportunity to work on quite a diverse range of different aviation projects over the last eight or so years, the exciting thing for me personally about working in the sector is that every project is unique. There is always something new or different to consider or a new challenge to face.

This keeps it engaging and exciting. It is what keeps me enthusiastic about working within the sector.

Out of all the terminals you’ve visited around the world, which one is your favourite and why?

Probably Doha’s Hamad International. The scale of the terminal itself is just so impressive, but you don’t feel overwhelmed by the scale when moving through it; it is still intuitive. The airport really puts into perspective how large an ecosystem an airport can be, particularly when you’re standing in the centre of the terminal, and you get a visible connection in each direction. Also, from a passenger journey perspective, it’s probably been one of the easiest to navigate from my perspective.

One I am really excited about visiting (hopefully in the near future) is Terminal E at Boston Logan International Airport. I am really excited to see the work our AECOM team has delivered there. There has been so much positive press about the redevelopment, and it is such a great-looking building. I can’t wait to experience it firsthand.

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In what ways is AECOM approaching airport design and planning to accommodate digital, sustainability and human expectations of new terminals of the future?

Our approach to future airport terminals focuses on three core pillars: digital integration, sustainability and human-centered design.

1. Digital integration: We leverage advanced technologies to enhance operational efficiency, safety, security and passenger experience. This includes smart systems for check-in, security and baggage handling.
2. Sustainability: Our designs utilize eco-friendly materials and energy-efficient systems, emphasizing sustainable practices like rainwater harvesting, solar energy and green building certifications to minimize environmental impact and set a standard for future airport operations.
3. Human-centric design: Our goal is to design spaces that enhance the passenger experience through intuitive layouts for easy navigation, comfortable waiting areas and diverse amenities, while incorporating stakeholder input and user research to meet travelers’ expectations and preferences.

We also emphasize flexibility and scalability, allowing terminals to adapt to growing passenger volumes and evolving technologies. Our interdisciplinary teams collaborate to design iconic, functional spaces that reflect local culture, making airports not just transit hubs but engaging, meaningful destinations. Through this approach, AECOM redefines airport design for a more sustainable, efficient and passenger-focused future.

What key airport projects is AECOM currently working on that you can share details of?

AECOM is actively engaged in several high-profile airport projects worldwide.

Boston Logan International Airport (BOS)

The Terminal E expansion adds 320,000 square feet, with new gate infrastructure, updated ticketing, baggage handling, and U.S. Customs facilities. It also features a distinctive red roof inspired by Boston’s color palette.

John F. Kennedy International Airport (JFK)

AECOM Hunt is a key partner in redeveloping Terminal 6, a $4.2 billion, 1.2 million square foot project expanding gate capacity and amenities. It is set to exceed 30 percent minority- and women-owned business participation and is scheduled for completion in 2028.

Baltimore/Washington International Thurgood Marshall Airport (BWI).

AECOM is enhancing the Terminal A/B Connector and Baggage Handling System in a $332 million upgrade to enhance passenger experience and operational efficiency. This project includes creating direct connectivity between Concourses A and B, expanding baggage handling capacity, and adding more hold rooms, food options, and retail amenities.

What are the major trends you are noticing in terms of airport design and planning and how is AECOM responding to those trends?

My team is setting trends, not following them. With innovative design and digital technology, we transform our clients’ challenges into exceptional solutions. Some of the challenges our aviation clients are facing include:

Complex logistics: Airports are increasingly focused on optimizing passenger flow, streamlining security checkpoints, and ensuring efficient baggage handling. We respond by incorporating smart technologies and intuitive layouts to enhance operational efficiency.

Regulatory compliance: Meeting strict security, safety and accessibility standards is essential. AECOM’s designs prioritize these requirements, ensuring seamless integration into functional and aesthetic elements.

Balancing aesthetics with functionality: Achieving visually appealing designs that don’t compromise on functionality is critical. We create terminal spaces that are not only beautiful but practical, enhancing both the passenger experience and operational effectiveness.

Future-proofing: With technological advancements and passenger needs constantly evolving, we focus on adaptable, scalable designs that accommodate future growth.

The Boston Logan Terminal E expansion showcases our solutions to these complex challenges. The terminal combines modern aesthetics and functionality, with its bold red roof as a local nod. This project highlights how we harmonize innovation, sustainability and timeless design principles, setting a benchmark in airport infrastructure.

Finally, how much are you looking forward to participating in FTE Global? And how important are events such as this in terms of sharing experiences and networking with like-minded innovators?

I’m thrilled to be part of FTE Global again, as it offers an unparalleled platform to connect with visionary thinkers and share insights that can drive the aviation industry forward. Events like FTE Global are essential for collaboration, sparking innovative ideas, and cultivating meaningful connections with fellow innovators who share our passion and vision. Engaging in these conversations is not only motivating but also strengthens our collective commitment to shaping the future of aviation.

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Yvonne Bilshausen revolutionizes airport infrastructure through her visionary leadership and remarkable achievements. Inspired by her father’s passion for design and aviation, she has spearheaded groundbreaking projects such as the O’Hare World Gateway Program and the development of Heathrow Airport’s Terminal 2B. Her collaborative approach and focus on passenger-centric design has set new standards, reshaping the future of airport engineering worldwide.

What inspired you to pursue a career in architecture and engineering? What have been the most significant career milestones that stand out to you? 

If I had to point to a single source of inspiration, it would be my dad. His passion for inspiring, cost-effective, high-quality design, and modern architecture profoundly influenced me. His love for aviation also shaped my early years, instilling a fascination with the power and beauty of flight and aviation infrastructure. Growing up, I frequently accompanied him on flights around Chicago, but not before I learned how to do the necessary pre-flight checks. I initially aspired to join the U.S. Air Force, but my focus shifted to design and construction. My dad’s insights, gleaned from his work at Chicago O’Hare International Airport for United Airlines fascinated me and he always challenged me to excel, becoming my foremost advocate and mentor.

I always say that my next milestone will be the best because I don’t look back often. However, one memorable project I was involved in was the O’Hare World Gateway Program (WGP) in Chicago, particularly focusing on the development of Terminal 6. After WGP was suspended due to 9/11, I joined the inaugural O’Hare Modernization Program (OMP) team, an AECOM-led, $6 billion, 20-year effort transforming the airfield to reduce delays and prepare for future terminal redevelopment. As Deputy Infrastructure Director, I managed project controls, RFPs, schedules, budgets, and risk for the South Airfield Projects. I also led presentations and developed training materials for Program Management Office (PMO) and City of Chicago staff. Notably, my former firm was acquired by AECOM while I was working at O’Hare, adding an interesting dimension to my involvement in the program.

Another notable career milestone was when I was employed directly by Heathrow Airport in the UK. I led the design on behalf of Heathrow for the new Terminal 2B, the refurbishment of Terminal 3, which included 17 projects, and the temporary London Olympic Terminal. Terminal 2B was the first new terminal I contributed to from the ground up. The collaborative effort involved over five thousand individuals from across the globe including contractors, architects, engineers, and many others. The experience was truly remarkable, and witnessing the culmination of our collective efforts in the stunning Heathrow Terminal 2B is incomparable.

How do you approach the unique challenges and opportunities of different airport projects around the world?  

Approaching the unique challenges and opportunities of airport projects worldwide includes recognizing their individuality; as the saying goes, “If you’ve seen one airport, you’ve seen one airport.” While industry knowledge provides a foundation, understanding each airport’s specific context, including its community and economic impact, is paramount. You’ve got to know your client, the community surrounding it, the airlines operating at it, and the airport itself.  Airports are massive and complex, but also serve as tremendous economic generators for entire regions.

Engaging with airport leadership early and frequently fosters collaboration and ensures end-user needs are met. Input from designers and builders is crucial to improve facilities so that commercial air travel remains safer, secure and more efficient. It is critically important for us to keep a communication loop open so that we can ask questions, receive feedback, and pivot as needed. Continuous communication and active listening enable adaptation to evolving circumstances, whether technological advancements or global events.

Additionally, attending global industry events enriches our insights into staying at the forefront of trends, emerging technologies, and passenger preferences. These conferences facilitate discussions on crucial topics like connectivity and intermodal transportation, enhancing our ability to design safe, efficient, and passenger-friendly airport environments for our clients.

How do you prioritize the passenger experience in your designs for airport terminals, and what principles guide your approach?

In my approach to prioritizing the passenger experience in airport terminal designs, I focus on what I call “enlightened infrastructure with emotional intelligence.” This concept encompasses smart, sustainable, and durable design elements that cater to passengers’ needs and environmental considerations. As flying can be stressful for many, the enlightened infrastructure includes a clear line of sight during the passenger experience, intuitive wayfinding, and an understanding of the stressors passengers face, such as security concerns and baggage wait times. The structure and natural light guide you where you need to go. The emotional intelligence part is for me to remind myself – as a designer, who am I designing for – to create the ultimate passenger experience while also considering the needs of airport operators and airlines.

Looking ahead, how do you envision the future of airport design and engineering? Are there emerging technologies or design concepts that you believe will redefine the way we experience airports in the future?

The future of airport design and engineering is evolving rapidly, driven by digital technology, automation, and decarbonization. Today there are commercial airports where you can arrive, check your bag, pass through security, and board your plane without having to interact with another human being. Some passengers prefer this while others want or need human engagement. As a result, airports are adapting by offering both automated and human-assisted experiences. Looking ahead, airport design is aligning with advancements in aircraft design and drawing inspiration from large-scale public spaces like stadiums and train stations to create immersive and engaging environments.

It’s crucial to observe passenger behaviors inside and outside our industry to understand their preferences and technological engagements. Airports should provide positive, personalized experiences, evolving into destinations themselves where passengers could arrive 6-8 hours early to enjoy the facilities and amenities. By understanding historical needs and considering future trends, we can effectively support airports’ responses to the evolution of passenger expectations.

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